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Cost of Account Unlocks, and Password Resets Add Up

There are many labor-intensive tasks that the IT service desk carries out on a daily basis. None as tedious and costly as resetting passwords.
Modern IT service desks spend a significant amount of time both unlocking and resetting passwords for end-users. This issue has been exacerbated by the COVID-19 pandemic.
Causes of account lockouts and password resets
End-user password policies, such as